ITIL Service Desk introduced to the Berlin Chamber of Commerce and Industry (IHK)

How IHK Berlin simplified their processes, made knowledge accessible and improved their service quality at the same time.

The IHK Berlin is the organization for companies in Berlin. As a legally prescribed institution of the economy, the IHK Berlin should, on the one hand take into account the needs of the economy, and on the other hand be independent of the influence or special interests of individual branches of the economy, industries or companies. Its aim is to promote the region’s economy.