We are ITSM-specialized by Atlassian, the first one in the DACH region!

kreuzwerker has been assessed and certified in delivering exceptional value in ITSM projects with the power of Jira Service Management Cloud, having a well-educated workforce in ITSM & ESM practices as well as receiving outstanding customer feedback
19.10.2022
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We like firsts. And after receiving our first partner of the year award 2021 in Customer Experience and becoming the first Cloud-specialized Atlassian Solution Partner in DACH, we are more than happy to repeat this with the brand-new ITSM specialization and are delighted to be awarded this special designation as the first Atlassian Solution Partner in the DACH region. We are grateful - and proud - of our clients and the great team that made this success possible.


kreuzwerker ITSM


“Atlassian would like to recognize kreuzwerker for their specialized delivery practice, as they have proven success implementing service management principles based on ITIL methodology for improved satisfaction and cost-efficiencies,” said Ko Mistry, Atlassian’s Head of Global Channel. “The level of commitment in the ITSM Specialization Program recognizes these Atlassian Partners’ effort and dedication to delivering consistent, high-quality services to optimize a customer’s experience and success.”

“It’s an honor for us at kreuzwerker to see our efforts in educating our Atlassian workforce in ITSM methods, delivering outstanding value in ITSM projects with the power of Jira Service Management Cloud.” said Tilman Mürle, Managing Director for Atlassian at kreuzwerker. “We are receiving tremendous feedback – from both our customers and Atlassian – on our efforts which date back many years when we adopted the Atlassian Cloud journey early and understood the market position of Jira Service Management in a crowded ITSM tooling market. We are more than committed to supporting Atlassian on its new take on ITSM software and thereby creating direct and fast results for our customers.”

High Velocity ITSM event: Join us to celebrate our archievement

Atlassian also acknowledged our success in a very special way, and for that we are truly grateful and proud at the same time: We were invited as one of the very few solution partners from EMEA to be part of the High Velocity ITSM Roadshow in London at the beginning of December. You can already sign up to get early access to event information, speaker announcements and more. Make sure you don’t miss this opportunity and meet our ITSM experts for an event to remember.

Assessed and officially certified by Atlassian: ITSM solutions by true experts

kreuzwerker has been assessed and certified as having exceptional service management professionals that excel in high-velocity IT and service delivery processes. This includes expertise in ITIL 4 methodology, outstanding project performance in the context of ITSM implementations, and customer testimonials – all of this in an Enterprise context.

As an Atlassian Platinum Solution Partner with many years of experience, kreuzwerker is by your side to introduce, expand and maintain Jira, Confluence and co. From a single source, we provide you with installation, hosting with AWS support, and practical training for your individual setup. In addition, we develop and optimize required Atlassian add-ons.

Work as One: Fighting Siloes in Enterprise Service Management - Lean more about it

Teams today are looking to extend service management practices far beyond the boundaries of the IT department in order to provide great service experiences for employees and customers alike. With Jira Service Management, Atlassian leads the pack in many ways when it comes to state-of-the-art Enterprise Service Management (ESM). Speak with us to learn more about how Jira Service Management can empower every team to provide exceptional service experiences. If you are interested in our Atlassian ITSM & ESM offering, please do not hesitate to contact us. We’ll perform an ITSM Maturity assessment for you and make sure that your transition to Jira Service Management is seamless. Visit our webpage for more information or contact us now!